Website information
Website Terms
Basic terms for using this website and submitting a property-maintenance enquiry.
Website enquiries
Submitting a form is a request for contact. It does not create a booking or require either party to proceed with work.
Work agreements
The work, price, timing, access, materials and any exclusions should be agreed separately. Information supplied through the website helps form that conversation but is not a substitute for the final work description.
Specialist work
Gas work, major electrical work, structural alterations and other regulated or specialist tasks should be handled only by the appropriate qualified trade.
Website content
Service information is provided to help customers decide whether to make an enquiry. Availability and suitability depend on the property, location and work requested.
Files and security
Do not upload alarm codes, key-safe codes, payment details, identity documents or files you are not authorised to share.
CCTV installation deposits and requested dates
The £99 WooCommerce payment is a deposit toward the surveyed CCTV supply-and-installation work selected by the customer. It is deducted from an accepted final quotation. It is not the full system price, a fixed quotation or automatic acceptance of the work.
Dates selected online are requested dates only. Equipment choice, camera count, coverage, cable routes, access, storage, legal considerations, availability and the final customer total must be confirmed in writing before the appointment is fixed. If Prime Property Care cannot accept the requested work after review, the deposit will be returned to the original payment method. Customer cancellations and refunds remain subject to statutory rights and any written terms accepted for the job.
Named equipment may be unavailable or superseded. No substitute will be used without the customer's agreement. Online estimates are planning ranges, not quotations.