Website information
Privacy Information
How information submitted through the Prime Property Care website is handled.
Information collected
Enquiry forms collect the details needed to understand and respond to property-maintenance requests. These can include your name, contact details, property postcode, job description, access notes and any files you choose to send.
How the information is used
The information is used to review the enquiry, contact you, prepare a quotation where possible and keep a record of work-related communication. It is not used for unrelated marketing without separate permission.
Photographs and files
Uploads are restricted by type, number and size. They are kept outside the public media library, attached to the notification email and removed from temporary website storage after processing. Only send files you are authorised to share.
Storage and access
A private text record is retained in WordPress to support the enquiry and any work that follows. Records are kept only for as long as needed to manage the enquiry, agreed work and legal obligations.
Your choices
You can ask about the information associated with your enquiry through the website contact form. Do not include security codes or identity documents.
Website measurement
No advertising or analytics service is added by this website refresh. If optional measurement or marketing tools are introduced, the cookie information and consent controls must be updated first.
CCTV booking and order information
For CCTV bookings, the website may collect the chosen system route, approximate camera count, property type, areas to cover, preferred date, installation address, contact details, order notes and payment status. Do not submit alarm codes, entry codes, camera passwords or other security credentials through checkout.
Order and address information is used to review the scope, communicate about the booking, prepare the quotation, organise the work, keep financial records and deal with support or legal obligations. Full card details are handled by the selected payment provider rather than stored by Prime Property Care in WordPress. Order information is retained only for operational, accounting and legal needs.