Privacy Information

Information collected

Enquiry forms collect the details needed to understand and respond to property-maintenance requests. These can include your name, contact details, property postcode, job description, access notes and any files you choose to send.

How the information is used

The information is used to review the enquiry, contact you, prepare a quotation where possible and keep a record of work-related communication. It is not used for unrelated marketing without separate permission.

Photographs and files

Uploads are restricted by type, number and size. They are kept outside the public media library, attached to the notification email and removed from temporary website storage after processing. Only send files you are authorised to share.

Storage and access

A private text record is retained in WordPress to support the enquiry and any work that follows. Records are kept only for as long as needed to manage the enquiry, agreed work and legal obligations.

Your choices

You can ask about the information associated with your enquiry through the website contact form. Do not include security codes or identity documents.

Website measurement

No advertising or analytics service is added by this website refresh. If optional measurement or marketing tools are introduced, the cookie information and consent controls must be updated first.